Privacy Policy

Effective Date: 9th November 2023

Crockers Experience Limited ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, especially in the context of online bookings, in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following types of personal information:

a. Information You Provide Voluntarily:

  • Booking Information: When you make a reservation through our website or other platforms, we collect information such as your name, contact details (email address, phone number), party size, date, and time of the booking, and any special requests.

  • Contact Information: When you contact us via our website, email, or phone, we may collect your name, email address, phone number, and any information you provide in your message.

  • Newsletter Signup: If you choose to subscribe to our newsletter, we collect your email address to send you updates, promotions, and restaurant news. You can unsubscribe at any time by following the instructions in our emails.

b. Automatically Collected Information:

  • Usage Data: We may collect information about your interaction with our website, including your IP address, browser type, pages viewed, and the date and time of your visit.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Reservation Management: To confirm, manage, and fulfill your restaurant reservations, including sending booking confirmations, reminders, and follow-up emails.

  • Customer Communication: To respond to your inquiries, feedback, or requests for information about our services.

  • Marketing: If you have subscribed to our newsletter, we may use your email address to send you promotional and marketing communications. You can opt out of these communications at any time.

  • Improving Our Services: To analyze website usage data and customer feedback to improve our website, services, and customer experiences.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following parties:

  • Service Providers: We may share your information with third-party service providers who assist us in providing services such as website hosting, email delivery, and marketing.

  • Legal Compliance: We may disclose your information as required by law or if we believe that such disclosure is necessary to comply with a legal process, protect our rights, privacy, safety, or property, and/or to respond to lawful requests from public authorities.

4. Your Rights

Under UK data protection laws, you have certain rights regarding your personal data:

  • Access: You have the right to access the personal data we hold about you.

  • Rectification: You can request the correction of inaccuracies in your personal data.

  • Erasure: You have the right to request the deletion of your personal data, subject to legal restrictions.

  • Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

  • Objection: You have the right to object to the processing of your personal data for certain purposes.

  • Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw your consent at any time.

To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in Section 9.

5. Data Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Please refer to our Cookie Policy for more information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us: tring@crockersuk.com

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version of the Privacy Policy will be posted on our website with the "Effective Date" at the top.

By using our website or services, you consent to the practices described in this Privacy Policy.